Anderson Brookes


Free Immediate Advice

0800 1804 933

The Information contained on this page is available in hard copy. Please call 01204 255 051 and request a copy of our 'Initial Disclosure Document'.

The Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates financial services in the UK. The FCA require that this document is given to customers considering using our services. Use this information to decide if our services are right for you.

Anderson Brookes Ltd, 4th Floor, Churchgate House, Bolton, Lancashire BL1 1HL is Authorised and Regulated by the Financial Conduct Authority. Our registration number is 669796. Anderson Brookes’ permitted business is advising Debt Counselling and Debt Adjusting. You can check this on the FCA’s Register by visiting the FCA’s Website www.fsa.gov.uk/register or by contacting the FCA on 0800 111 6768.

Our Services

Anderson Brookes is a specialist debt and insolvency advice practice based in Bolton, Lancashire. We've been helping individuals, small business owners and company directors deal with debt since 2001. Anderson Brookes is a commercial, profit seeking organisation.

Our services range from providing simple 'self-help' debt advice to guiding clients through formal insolvency procedures.

Advice Process

Initially, we will spend some time getting to understand your individual circumstances. We will ask questions relating to your personal and / or business financial affairs; we will also discuss your priorities and objectives.

Once we are in a position to do so we will discuss all available debt solutions, carefully explaining the advantages and disadvantages of each option. We will then recommend a specific debt solution and ‘course of action’ based on the information you have provided.

In the event you decide to take forward our recommendation we will ask you to sign our ‘Terms of Instruction’ relating to the specific solution involved; these terms will set out the contractual terms between us including any fees or charges you will need to pay. We will also confirm our recommendation in writing. Once you have signed our ‘Terms of Instruction’ we will start providing the services we have agreed.

You will be under no obligation to sign our ‘Terms of Instruction’ or take forward any recommendation we make. Until you sign our ‘Terms of Instruction’ you will not be legally bound or contracted in any way to Anderson Brookes.

What will you have to pay us for our services?

Some of the services provided by Anderson Brookes will involve fees and charges; if applicable, these will be detailed in our ‘Terms of Instruction’. You will not need to pay Anderson Brookes anything unless you decide to take forward a recommendation we make and sign our ‘Terms of Instruction’. You will not be charged for any work carried out by Anderson Brookes unless you have signed our ‘Terms of Instruction’. In some cases, you will not pay any fees for the services we provide.

Cancellation & Refund of fees

You are free to terminate your agreement with us at any time however, in certain circumstances fees may still be payable by you. You will be asked to sign our ‘Terms of Instruction’ clearly detailing your obligations. Fees paid to Anderson Brookes will not be refundable unless it is demonstrated that we are in breach of the terms or have acted negligently. Full details of your cancellation rights will be explained in the ‘Terms of Instruction’.

Services we do not provide & parameters of our role

Anderson Brookes does not provide ‘Debt Management Services’ or handle ‘client money’. In the event we believe a Debt Management Plan may be the most suitable debt solution we will provide you with the contact details of a reputable, non-fee charging debt management organisation. Certain recommendations we make may require an Insolvency Practitioner to be instructed; Anderson Brookes is not an Insolvency Practitioner. If your signed ‘Terms of Instruction’ permit us to do so, we may instruct a Licensed Insolvency Practitioner to act on your behalf.

What to do if you have a complaint?

Anderson Brookes operates a formal Complaints Procedure. If you wish to register a complaint, please write to the Complaints Officer, Anderson Brookes, 4th Floor, Churchgate House, Bolton, Lancashire BL1 1HL or call us on 01204 255 051. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (F.O.S.). You can visit the FOS website: www.financial-ombudsman.org.uk or call them on 0300 123 9123.

Where else can I get advice?

The Insolvency Service produces various free guides and fact-sheets on insolvency related matters, you can visit their website:  www.gov.uk/government/organisations/insolvency-service or call them on 0300 678 0015. Debt counselling and debt adjusting services are available free, you can find out more by contacting the Money Advice Service. You can visit the Money Advice Service website: www.moneyadviceservice.org.uk or call them on 0300 500 5000

Non-Regulated Services

In addition to the regulated services offered, Anderson Brookes also provides non-regulated services. For example, the provision of Debt Advice relating exclusively to Limited Company debts is not regulated by the FCA. Irrespective of regulation, we will treat all customers fairly and operate a complaints procedure however, complaints in relation to non-regulated business may not be referred to the F.O.S. and other rights may not apply.

Use of Your Data

We will hold your personal data in accordance with the provisions of the Data Protection Act 1998 and other associated legislation with which we must comply. Please ask us for full details of our Data Protection Policy.

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Anderson Brookes Ltd

Anderson Brookes Ltd provides advice to individuals, business owners and company directors that are struggling with debt. Anderson Brookes Ltd is Authorised and Regulated by the Financial Conduct Authority; our registration number is 669796. You can confirm our details on the FCA website www.fca.org.uk. Anderson Brookes Ltd is a limited company registered in England and Wales; company registration number is 4213701. You can read more about the services provided by Anderson Brookes Ltd by visiting OUR SERVICES. A printed copy of our Initial Disclosure Document will be provided to you before any Instructions are accepted from you. You can request a copy at any time by calling 01204 255 051. Some of the services provided by Anderson Brookes Ltd are not regulated by the Financial Conduct Authority.

Anderson Brookes Insolvency Practitioners Ltd

Anderson Brookes Insolvency Practitioners Ltd is a limited company registered in England and Wales; company registration number is 10324159. Registered office address is 4th Floor, Churchgate House, Bolton, Lancashire BL1 1HL. Brendan P Hogan is licensed to act as an Insolvency Practitioner in the UK by the Insolvency Practitioners Association. Licence Number 101680.